First Time Users
1.) Click on the gray login box where it asks if you want a massage
2.) Click "sign up" and complete the required information section on the screen that appears
3.) Choose "save" at the bottom
- It's that easy!
Now go to "Schedule" on the menu and book your massage.
TO BOOK AN APPOINTMENT (you must be logged in)
Go to 'Schedule' on the menu
1.) Choose the type of massage you want
2.) Click a date on the calendar
3.) Scroll down and pick a time listed.... your done!
** An automatic text message will be sent to my phone**
More Questions:
When I try to log-in and hit 'enter' nothing happens
Instead of hitting 'enter', actually click on "log in"
How do I cancel an appointment I made online? Go to your "Account Summary". It lists appointments you have coming up. Click on "cancel appointment". The screen will update for you.
I forgot my password or login information. What do I do?
I do not have access to your passwords. Just create your account over again and go from there. The system is updated constantly through the day and when I see your name or account twice I will erase the oldest one. If you have any problems at all please do not hesitate to email me therapist4massage@yahoo.com or call 910-581-9615, I can simply delete the old account so you can start fresh.
Why don't I see any times available?
After you clicked a date on the calendar, scroll down a little to view a list of available time slots. If you see "no appointments available", all the time slots for that particular day have been taken. Browse another date, email me at therapist4massage@yahoo.com or call me 910-581-9615 with the date and time your looking for and I'll let you know if I can work you in. The computer system is pre-set to only allow certain times.
Multiple, same-day, and after-hour appointments
You can only make another appointment after the initial one is completed. Same day appointments are often available, if the system doesn't have enough advance notice just give me a call to see if we can get you in. After hours are considered past 5:00pm, and the system is set up to only allow online booking up until then. If you need an appointment after 5:00, call us and we can schedule you.
The scheduler won't take my appointment
Check for a message saying there is not enough advance notice. The system is set up to allow me 2 hours advance notice for same day appointments. I Want Your Business! Please call me at 910-581-9615 to see if I can get you in, cancellations happen everyday and schedule changes can occur before I can update my system.
After I logged in, new tabs appeared. What are they for?
Account Summary tells you about your account, Account History tells you of your appointment activity, and Preferences is a short questionaire that is optional to fill out - it gives me a snapshot of what your needing for your appointment.
How do I know my appointment is booked with you?
As soon as you book an appointment online 2 things happen: you get a verification on the computer screen, and I get a text message automatically sent to my cell phone as soon as an appointment is booked. I will usually call to confirm your online booking. You will get an email & reminder before your appointement.
How do I book an appointment next month?
The system will only allow booking within a 30 day period. Call me to see what we can set up.
I want to book a 'couples massage' do I need to make 2 different appointments?
No. Just choose "Massage for Two" on the list of massage choices. (this can be you and a friend or whom-ever you choose..) This books the same time slot for both of you, each with your own therapist, and in the same room.
What are "out-calls"?
Out-calls are when a massage therapist is willing to go to your personal home or a business office to conduct the massage session. The cost is higher than in-call/in-office since there is time, milage, labor and set up involved. Prices may vary depending on access (long flights of stairs...) and distance. Screenings are done for safety and location, and consideration is made to the legitimacy of the caller. A therapist may refuse to take the appointment for any given reason.
Do I need to come early to my appointment?
Yes. But only about 10 or 15 minutes, just long enough to fill a short intake form. The office is only manned 'by appointment' so if you choose to arrive more than 15 minutes early we may still be in session with another client, or not available yet.
I have more questions, what should I do?
Go to the FAQ page for questions specifically about your massage session, the Benefits of Massage page for even more information or See "Contact Me" on the menu for my contact infomation and office location.